Law Enforcement Request Guidelines

Law Enforcement Request Guidelines

These Law Enforcement Request Guidelines are intended for law enforcement agencies and government officials seeking our assistance in evidence collection and criminal investigations. They do not apply to private investigations or civil litigation.

All Law Enforcement Requests submitted to us will be handled in accordance with our Terms of Service, Privacy Policy, applicable laws and regulations, and our internal compliance policies as updated from time to time.

1. Submission Requirements

When submitting a Law Enforcement Request, please ensure the following:

1. Official Source

   • The request must be sent from an official government email domain.

   • Supporting documentation must be provided to verify your authority (e.g., a clear image of an official badge, or an official authorization letter confirming your position and authority).

2. Language

   • All requests must be written in English.

3. Clarity of Request

   • Clearly specify the action and/or information requested, including its scope and duration (e.g., period of account freeze).

4. Supporting Documentation

   • A valid court order, subpoena, search warrant, or an official agency letter (signed and/or stamped) must be attached.

   • The document must include:

     • Full name of the requesting law enforcement agency.

     • Written proof that the agency is authorized to submit such a request in conjunction with a competent court.

     • Official contact information (email and/or phone number).

     • A chronological summary of the investigation, including key facts.

2. Information to Include (Where Permitted)

To assist our review, please provide as much of the following as possible:

• Fund Flows All relevant wallet addresses and transaction hashes (“TXIDs”), including token type, amount, and blockchain details. This may be submitted as text or in spreadsheet format.

• Transaction Details The total amount involved (denominated in tokens and approximate USD value), with a detailed breakdown if available.

• Investigation Findings Information gathered to date, including details about alleged fraudsters and how victims were induced to transact.

• User Information Relevant XONEX account details (“Involved Users”), such as usernames, user IDs, registered phone numbers, registered email addresses, wallet addresses, and transaction references.

• Other Relevant Data Any additional information that may help us understand the alleged incident.

3. Account Freezes and Asset Seizures

• If a request requires us to freeze or seize user assets, we will not notify the users.

• In some cases, we may seek your prior approval to disclose to the users that their accounts have been frozen and/or assets seized.

• Without such approval, we will not disclose your request. However, please note that without disclosure authorization, we may not be able to maintain the freeze on a voluntary basis for an extended period.

• If authorized, we may also, with your consent, provide Involved Users with your official contact details so they may reach out to you directly.

4. Processing Time

• Our internal review process generally takes 5 to 15 business days after receiving a Law Enforcement Request.

• For complex cases, the review period may be extended.

5. Important Notice

• Nothing in this document shall be construed as our consent to any Law Enforcement Request or as our submission to any jurisdiction.

• We reserve all rights, including the right to pursue legal or equitable remedies and to challenge jurisdiction.

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6. Contact

For all regulatory or law enforcement inquiries, please contact:

[email protected]

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XONEX Exchange Team August 15, 2025